Refund Policy

Scope

This policy applies to orders placed by approved resellers in the reseller portal. ResellerGate sells digital products that are delivered electronically, usually within minutes of payment, so refunds depend mainly on whether an item was delivered.

When you get a full refund

An order that is paid but not delivered: for example, if we cancel it after a review hold, or if we cannot deliver it.

A payment made twice for the same invoice: the extra payment is refunded.

Delivered items

Delivered items cannot be returned and are not refundable, because they cannot be taken back once used or activated.

If a delivered item is defective (it does not work as described when first used), report it within 7 days of delivery through support with the order reference. After we verify the problem, we replace the item or refund it.

How refunds are paid

PayPal payments are refunded to the PayPal account that paid.

Cryptocurrency payments are refunded manually in the same asset to an address you confirm in writing. The amount is based on what we received, less network fees.

If a cryptocurrency payment arrives short, we do not deliver automatically. We contact you to complete the payment, deliver part of the order, or refund what we received.

Disputes and chargebacks

Please contact us before opening a PayPal dispute; most issues are solved faster that way. A dispute or chargeback pauses ordering on your account while it is open, and undelivered or unused items from the disputed order may be revoked.

How to ask

Write to [email protected] from your account email with the order reference and the reason. We answer within two business days and aim to pay approved refunds within ten business days. Provider processing times are outside our control.